Refund policy

At Furvella, your satisfaction is our priority.
30-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility
To qualify for a refund:
The item must be returned within 30 days.
The product should be in good condition with all original accessories and packaging.
Proof of purchase is required.
Non-Returnable Items
We cannot accept returns for:
Damaged products caused by misuse or accidents.
Items returned after 30 days.
Gift cards (if applicable).
Refunds
Once we receive and inspect your return, we'll notify you of the refund status. Approved refunds are issued to your original payment method within 5–10 business days.
Return Shipping
If the item is defective or incorrect, we cover the return shipping cost. For other returns, the customer may be responsible for return shipping unless required otherwise by law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund.